As of May 25 2018, with the entry into application of the General Data Protection Regulation, there is one set of data protection rules for all companies operating in the EU, wherever they are based. This basically means that, if you are running a website and some of your visitors are from the EU, you’re subject to this law.
How does this apply to you?
Besides the data and cookies that we collect and process intentionally, we may be using a 3rd-party services on our website, like Google Analytics, Google Fonts, Google Maps, YouTube, Vimeo etc. In these cases some personal data (usually an IP address of a visitor) are sent to the service provider in exchange for the free service. This is the personal data flow that you can hardly control, but which we must make GDPR compliant by prompting a visitor’s consent before they can use the service.
In other words, with the new regulation, it’s not enough to simply notify a visitor about what type of data is being collected. We must receive your consent in order to be able to collect this data or use a 3rd-party service that does so. Luckily, Cloud 9 Installs gets you covered with its GDPR Compliance.
Information Given By You
The “Contact Our Team” enquiry form found on our Site gives you the opportunity to supply us with information about you including your name, e-mail address, telephone number, type of enquiry and details of your request. Should you choose to complete and send this form to us, we may use the information given by you:
- to contact you with information on our business, the services which we offer and, if we deem appropriate, to assist you with your enquiry; and
- for internal record keeping and internal audit purposes.
This information will be stored on our secure server and may be deleted, at our option, once we have received and processed the enquiry form. You warrant that all information supplied by you is accurate, up to date and complete. If you believe that the information given by you is incorrect, incomplete or has changed in any way, please contact us as soon as possible using the contact details noted below.
Information Collected about You
Every time you visit our Site, information may automatically be collected about you. This may include technical information in respect of the Internet protocol (IP) address which you have used to connect your computer to the Internet, the browser type and version, time zone setting, browser plug-in types and versions, operating system and platform used by you to use our Site. This may also include information about your visit, including information about the full Uniform Resource Locators (URL) clickstream to, through and from our Site (including date and time), page response times, download errors, length of visits to certain pages, and methods used to browse away from a webpage.
Such information may then be used by us:
- to administer our Site and for internal operations, including for troubleshooting, data analysis, testing, research and statistical purposes;
- to improve our Site and ensure that the content on it is presented in the most effective manner;
- as part of our efforts to keep our Site safe and secure; and
- for internal record keeping and internal audit purposes.
We may share such information collected about you with selected third parties who deal with the operation, optimisation and improvement of our Site. This may include:
- a contractor / sub-contractor / business appointed by us to deal with the design, running, operation and maintenance of our Site; and
- an analytics and search engine provider, such as Google, who provide support to improve and optimise our Site.
Disclosure of Information
Except where stated otherwise, we will not sell, distribute, lease or otherwise make your information available to third parties in any way whatsoever unless we:
- have your permission to do so;
- are required by law to do so; or
Unfortunately, the transmission of information via the internet is not completely secure. We will, however, take reasonable and appropriate technical measures to prevent unauthorised access to or disclosure of your information.
Your transmission of any information on or through our Site is, however, completely at your own risk. As such, we shall have no liability for disclosure of any of your information which arises due to an error in transmission or the fraudulent or negligent or other illegal acts of a third party, for example hacking.
For the avoidance of doubt, we will not transfer your information to a country outside the European Economic Area without your prior consent and without our having assessed whether your information will be adequately protected in such country.
Access to Information
You can request details of the information which we hold about you under the Data Protection Act 1998. A small fee (currently £10) will be payable to us to meet our costs in providing you with such details. Please contact us using the contact details noted below to request such details.
What is a Cookie?
A cookie is a small file of letters and numbers which is stored on the browser or hard drive of a user’s computer / device. They are used by websites to collect basic information on users and to analyse the way in which the website is used. They are usually used to allow websites to recognise a user on subsequent visits, provide a more personalised experience and to identify and sort any problems or issues with the website.
The Cookies We Use
- We use the following cookies on our Site:
- Strictly Necessary Cookies – These cookies are essential to navigate around and use any feature of our Site.
- Analytical / Performance Cookies – These cookies collect anonymous information about you in respect of your use of our Site in order to identify any problems or issues with our Site and to improve its operation.
- Functionality Cookies – These cookies recognise you and your preferences when you return to our Site in order to personalise your use of it.
Such cookies may be:
- Persistent Cookies – cookies which are activated each time you visit our Site and which remain on your computer/device for a set period of time, which may be specified in that particular cookie; or
- Session Cookies – cookies which are temporary and are deleted when you close your browser window.
Except for Strictly Necessary Cookies, cookies will usually have a default 30 day life span. However, cookie settings can vary depending on the cookie in question and on your browser settings. Therefore, you should always make yourself aware of the appropriate life span of each cookie in relation to your browser before you accept that such cookie will be used.
Whilst Strictly Necessary Cookies may be used without your permission, by agreeing to this policy you acknowledge and agree that we may use Analytical / Performance Cookies and Functionality Cookies when you use our Site. For the avoidance of doubt, the cookies we use do not provide us with access to your computer or supply us with any other information about you, except such information which you have chosen to share with us.
To find out more about cookies, visit www.allaboutcookies.org
Most browsers will accept cookies automatically. However, you have the option to block cookies by altering the relevant setting on your browser. This can refuse all or some cookies, erase cookies or prevent automatic acceptance of cookies. If you use your browser settings to block all cookies (including Strictly Necessary or “Essential” cookies) you may not be able to access all or parts of our Site.
Changes to this Policy